Faqs

Frequently Asked Questions (FAQ)

1. How long does it take to process orders?

  • We typically process orders within 3 business days.

2. What shipping methods do you use?

  • For orders within Canada, we use Canadapost standard lettermail, which usually takes 10-12 business days for delivery and there is no tracking on standard lettermail. For orders within the USA, we use USPS and delivery typically takes 6-8 business day and tracking is included.

3. Do you offer expedited shipping?

  • Yes, we offer expedited shipping upgrades for customers within Canada. This option typically takes 5-8 business days for delivery including tracking number, and additional fees apply.

4. What is your return policy?

  • We accept returns on unworn and unwashed merchandise within 14 days of receipt. Personalized items cannot be returned or exchanged. If you believe a mistake has been made on our part, please contact us within 14 days of receiving your order. For more details, please refer to our Return and Refund Policy below.

5. What is your refund policy?

  • Refunds are issued for returned items that meet our return criteria. Please note that shipping costs are excluded from refunds. Additionally, return shipping costs are the responsibility of the customer, unless a mistake is made by us. In such cases, we will issue a refund or send a replacement item at no extra cost.

Return and Refund Policy:

  • At KiddiePro, we strive to provide you with the best shopping experience possible. Our return policy allows for returns on unworn and unwashed merchandise within 14 days of receipt. However, personalized items cannot be returned or exchanged. If you believe a mistake has been made on our part, please contact our customer service team within 14 days of receiving your order. Please be aware that shipping costs are non-refundable, and return shipping costs are the responsibility of the customer, except in the case of our error. In such instances, we will issue a refund or send a replacement item at no extra cost to you.

Not happy with your item? Please send us a message thru chat or send us an email at hello@kiddiepro.com and we will find a solution!